Smart Shipping Made Easy

The Customer Journey to Making Online Sale Decisions

Shipping Options and Costs and How Buyers Weigh Them in Online Sales Decisions

How much does brand loyalty factor into online sales for by today’s shoppers? How much do shipping and delivery costs and options factor in to the decision to select “add to cart?”

Plenty, as evidenced by this infographic by ChannelAdvisor. As it shows, a huge 71% of shoppers consider shipping costs as part of their decision process.¹

Among other findings, its clear brand loyalty, to products and platforms, is fleeting. According to ChannelAdvisor:

  • While 55% of shoppers start their search on Amazon, 28% start with Google.
  • An estimated 55% look for items on Pinterest.
  • Interestingly, 46% of shoppers view products online, while 69% look at items in-store before buying online.

Check out the infographic below to see how nimble and mobile shoppers are. Keeping up with these nimble shoppers will require retailers to evaluate their supply chain execution systems on a regular basis and upgrade their logistics technology where needed to be able to be found across platforms and deliver a positive customer experience.

Consumer Preferences for Online Sales

Keeping up with change is challenging, especially for companies with legacy order fulfillment and shipping systems. If you’re exploring new technology and would like to discuss your ideas, we’re here to help. Contact us today.


Logistyx Technologies is a provider of carrier-agnostic e-commerce fulfillment software and shipping software solutions that enable shippers to manage all their small parcel, LTL postal, regional, national and international carriers on one platform. We also help companies automate their reverse logistics process for greater efficiency and lower cost. 

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¹ blog, May 4, 2017.